What's your cancellation policy?
Free cancellation up to fourteen days before arrival, with a full refund of the deposit. Inside fourteen days we keep the first night; inside forty-eight hours, the full stay. If something genuinely serious happens, tell us and we'll be reasonable - we always have been.
Do you take children?
Over twelve, yes, happily. Below that we'd honestly point you somewhere better suited - there's a pool with no fence, three flights of old stone stairs, and a house that's built around quiet.
Is there parking?
Two spaces behind the house, allocated in booking order, and free. Otherwise there's a public car park four minutes' walk away at €12 a day. Sóller's old town is not a place you want to drive around in July.
Is the house accessible?
Partly, and we'd rather be honest about it. The Lemon Room and the courtyard are step-free from the entrance, and the ground-floor bathroom has grab rails. The upper four rooms are reachable only by original stone stairs, and there's no lift - the building simply won't take one.
Can you host a wedding or an event?
Small ones. The whole house takes twelve guests sleeping and about thirty-five for dinner in the courtyard. Ana has done a dozen of them and will tell you honestly whether your plan fits the building.
Do you allow dogs?
One well-behaved dog in the Garden Room, which opens onto the courtyard. €25 a night, and there's a bowl and a bed already there.